To be honest, I usually expect most chiropractic offices to feel medical and plain. I was pleasantly surprised when I walked into a comfortable, warm setting with smiling (genuine smiles, at that!) employees. The intake was comprehensive and I was asked on the phone to arrive 15 minutes early to complete it.
The front desk employees were very nice and helpful when I had a question about the paperwork and walked me back to the exam room when I was finished instead of continuing to stay in the waiting room since I was so physically uncomfortable.
The exam room felt like I was in private house with a very comfortable chair (with a life-saving back rest pillow) and wood features that we all love in Rochester's older homes. My doctor (Dr. Kevin) was kind, patient, and I could see the wheels turning in his head as he tried his best to figure out the cause of my pain.
I thought the intake was extensive. That didn't compare to the testing and examining. And I loved every minute. I felt truly cared for in a way I never thought to experience at a chiropractor's office.
While my initial visit didn't 'fix me', we have a diagnosis and a treatment plan in place.
The honesty, concern, professionalism, and quality of care from all involved was refreshing and ensured that I'll be a loyal patient.
Thank you all so much!
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